Customer Service

Shipping Information

Please note that Glow Baby will process your order within 72 hours. Shipping times are in addition to the 72 hour processing time.

Free shipping is provided on all orders over $100*
*Order value must exceed $100 excluding any applicable taxes


Glow Baby offers flat rate shipping as follows:

Location

Rate

Service

Shipping Times**

Canada - Ground
(single Baby's First Journal or Baby's First Foods order only or order of three pads only)

$4.00

Letter Mail

up to 8 business days depending on location

Canada - Express

$8.00 - Ontario/$10.00 - Rest of Canada

Expedited Parcel

up to 4 business days depending on location

USA - Standard
(Tracking unavailable)
(Available for (1 to 2) Baby's First Journal, (1 to 2) Baby's First Foods, 1 Organized Family Menu Planner, 1 Organized Family Calendar and up to 4 notepads)

$12.00 depending on weight and number of items

Small Packet - Surface

8 business days or more depending on location

USA - Expedited
(Tracking)
$16.00 Expedited Parcel - USA Estimated 4 to 6 business days.

International - Email info@glowbaby.ca for quote

*Rates are a flat price based on the first item. Additional shipping charges may apply depending on service and number of items ordered.
**Shipping times are estimates provided by Canada Post and all product is shipped from Toronto, Canada. Glow Baby is not responsible for shipments delayed by postal carriers. Please review shipping rates and times before ordering.

For other international locations not listed above, please contact info@glowbaby.ca to arrange payment and delivery.

Glow Baby is not responsible for duties or taxes that may be applied when shipping outside of Canada.

Payment Options
We accept Visa, Mastercard, Amex and PayPal. All on-line payments are processed through PayPal's secure network. You may also order products and arrange payment offline by contacting us directly at info@glowbaby.ca or by phone at (416) 519-3844


Refund Policy
We are confident that you will be happy with our products. However, if you are not satisfied with a product, please contact us at orders@glowbaby.ca within 14 days of receiving your order to initiate a return. Glow Baby will not be responsible for shipping charges for returns and we do not refund shipping costs.

If you have received a product damaged in transit we will send out a replacement product at no cost to you.